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Refund & Cancellation Policy

Last updated: 13 October 2026

This policy explains how payments, holds, cancellations and refunds work for EV vehicle charging sessions booked through EvLinc, operated by EVLINC LLP.

1. How payment works

  • Before a session starts, we place a temporary payment authorization (hold) for an estimated amount via our licensed payment partner. No money is captured at this stage.
  • After charging stops, we charge only for the energy actually delivered (and any charges shown before you started, such as the charger operator's tariff).
  • The unused portion of the hold is released automatically.
  • EvLinc does not hold a prepaid wallet balance for you.

2. Cancellation

  • You can cancel before charging begins at no cost. The hold is released in full.
  • You can stop an active session at any time from the app or the charger. You pay only for energy delivered up to that point.

3. Failed or interrupted sessions

  • If no energy is delivered within the first few minutes of a session, the session is cancelled and you are not charged. The hold is released in full.
  • If a session stops unexpectedly due to a charger or network fault, you are charged only for the energy recorded as delivered.
  • If you believe the energy reading or amount is incorrect, you can raise a dispute (see section 5).

4. Release and refund timelines

  • Unused holds are released immediately after the session ends. Your bank or UPI app may take up to 5–7 business days to reflect it.
  • Approved refunds are processed to the original payment method within 5–7 business days of approval.
  • We do not refund in cash or to a different account.

5. Disputes

Email info@evlinc.com within 7 days of the session with the session ID, charger location and a short description. We acknowledge within 48 hours and aim to resolve within 15 days, including verification with the charger operator where required.

6. Convenience fees

EvLinc currently charges no convenience fee. If this changes, it will be shown clearly before you start a session.

7. Contact

EVLINC LLP · info@evlinc.com